Searching The Social Web for Your ‘Buyer Personas’
Saturday, April 4th, 2009
I am a big fan of socialmedian – I have found no end of useful stuff since I signed up to it, and this is probably one of the best articles I have come across for businesses wanting to find out where they should be participating in the myriad world of social networking - How-To: Search the Social Web – Ultimate Toolkit, by Robin Broitman.
In order for a business to start that all-important conversation with their customers they first have to know where those customers are conversing. There is no point spending hours and hours on your Facebook account if all your ‘buyer personas‘ are conversing on MySpace. So, how do you find out where that conversation is taking place? Well, there are three basic ways:
- If you want to do it yourself for free using tool like Google Alerts, following the guidelines in Robin’s article above,
- If you want to do it yourself and you don’t mind spending some money, then use a tool like Radian6 - it is probably THE most comprehensive tool on the market at the moment and has a very extensive set of features that allow you to manage the data that you retrieve so you can make best use of it,
- Or, if you don’t want the hassle of learning how to use and implement a strategy using something like Radian6 then we are more than happy to do it for you!
The third option may certainly be the more expensive of the options but, for those companies of a certain size, having a team with the expertise to not only extract this kind of information but to create the kind of compelling content that will attract those buyer personas to see you as a solution to their particular need – and in a measureable way – is more than worth it.
It is increasingly apparent that the two things that companies want most when considering a social media strategy is:
- Knowing where they should be participating
- Being able to measure the results of that participation (ROI)
That is why in the past few weeks we have been moving ourselves to a situation in which we can provide those solutions. Watch this space for more news very soon.


I actually won something! Woohoo! I have just received a copy of ‘Radically Transparent – Monitoring and Managing Reputations Online by Andy Beal and Dr. Judy Strauss, which I won in a draw for people who commented on a particular blog post, of all things. It looks a good book – all about building, managing, monitoring and, if necessary, repairing your online reputation. Now, I haven’t actually read it yet, but I wanted to share with you their outline of Chapter 9 which is on the power of blogging, because it is very pertinent to all you companies and non-profits out there who may be contemplating setting up your own blog. I quote:



